Frequently Asked Questions
ORDERS - SHIPPING
A size guide is available on each product page.
When two of your three measurements correspond to the same line in the size guide, we recommend choosing the size with the most similar measurements to ensure a harmonious and comfortable fit.
If you are hesitating between two sizes, we recommend choosing the larger size for greater comfort.
Some collections may have a more fitted cut: this information is always specified in the product description.
Items in stock: preparation within 2 to 3 business days
Delivery within mainland France:
- Home delivery: 48 hours from pickup
- Delivery to a collection point: between 2 and 4 days from the date of collection
- Click and collect: available within 2 to 3 business days
Personalized items or creations:
- Leotard: approximately 8 to 12 weeks depending on the order period
- Jackets/tracksuits/leggings: between 6 and 8 weeks
Terre de Gymnaste disclaims all responsibility concerning the
transport and the risks associated with the products from the moment they are taken into account
possession by the buyer and, failing that, as soon as they are placed at his
provision. In the event that the buyer changes the delivery location,
removal and, where applicable, storage of the products will be carried out at
at his own risk and expense
An email containing your tracking number will be sent to you as soon as the carrier takes charge of your package.
You can also track your order in your customer account.
RETURNS & REFUNDS
You have 14 days after receipt to return your item for a refund.
After this period, the sale is final and the return may be refused.
Custom-made outfits are non-exchangeable and non-refundable; they are designed specifically for you! Please ensure you choose the correct size and color.
If an order with "free shipping" is
If the item is returned in its entirety, these fees will be deducted from the refund or
having granted it to the client.
- Please inform us of your return by email at contact@terredegymnaste.com with:
- Your order number
- The article in question
- The reason for the return - Download the return form and include it in the carefully packaged parcel.
- Create your Colissimo return label at your local post office or directly on the La Poste website. Then ship your parcel.
Mandatory conditions:
- Return your item within 14 days (postmark date will be used as proof) along with the return form.
- Item unworn, unwashed
- Pouch, labels and hygiene protection intact
- Careful packaging is required. Please do not compress the item in your packaging to preserve its shape and the quality of the materials.
Any item that does not meet these conditions may be refused.
Return shipping costs are your responsibility; there are no restocking fees.
Make sure you get a
Proof of sending is required, as we cannot be held responsible for packages.
lost.
If the return is due to an error on our part (model/size/color...), the return shipping costs will be covered by us.
Initial shipping costs are non-refundable.
If an order with "free shipping" is
If the item is returned in its entirety, these fees will be deducted from the refund or
having granted it to the client.
After receiving and checking the product, the refund is made within a maximum of 5 to 10 working days via the original payment method.
The initial delivery charges are non-refundable.
We only accept returns that result in a refund or credit note.
We do not offer exchanges or reservations of items.
CLUBS
Yes. Terre de Gymnaste supports clubs in creating or defining their club identity.
Two possibilities:
- Customization: adapting the colors of an existing model
- Creation: design entirely created for your club
Go to the Club area and fill out the form.
- If your project is well defined, a quote will be sent directly within 2 weeks of your request.
- If you would like some assistance, we invite you to book a phone call to build your project together (design, quantities, budget and deadlines).
Book your phone call here
- Catalog model: no minimum required
- Customization of catalog model: a minimum of 15 pieces is required
- Exclusive creations: A minimum of 50 pieces is required
After validation of the design and payment (full payment or deposit), the manufacturing time is 8 to 12 weeks depending on the complexity and the time of year.
UNIFORM CARE
Machine washing is recommended:
Contrary to popular belief, machine washing allows for even cleaning, limits water stagnation and thus reduces the risk of color bleeding during the spin cycle.
- Wash your garment at 20°C alone, inside out, in a mesh bag; do not wash it with other clothes.
- Select a short, gentle cycle, with a maximum spin speed of 800 rpm.
- Remove your leotard from the machine as soon as the cycle is finished.
Let the leotard dry on a hanger
To prevent any color transfer, hanging the leotard on a hanger is the best solution. This technique allows the fabric to dry more quickly and thus prevents color transfer.
⚠️ Never dry flat, on a towel, on a heat source (towel warmer or radiator) or in a tumble dryer.
